Frequently Asked Questions
Everything you need to know about your order and official merchandise.
When will my order ship?
Standard orders typically process within 3-5 business days. For pre-order items, please refer to the specific release date listed on the product page.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
What is your return policy?
Items in original, unworn condition can be returned within 30 days of delivery. Please note that limited edition vinyl and digital media are final sale.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are the vinyl records and apparel official?
Yes, all products sold on this site are 100% official Lana Del Rey merchandise, designed and produced under the artist's direction.